FAQs

If your question isn’t listed below, don’t hesitate to get in touch here.
What is sea glass?

Physically weathered glass that has been naturally tumbled by the oceans tides, currents, waves and sand. Sea glass has a frosted powdery complexion that glimmers in the sunlight upon the shore. Each piece is completely unique, with its own story where it was found and what it once was. They take decades and even up to centuries to form until the edges are perfectly rounded so that can be made into sea glass jewellery. Living in Cornwall we have a strong maritime connection, many of our glass washed ashore comes from shipwrecks and vintage fishing buoys. Another source is Victorian tableware, Newquay especially was a thriving holiday destination with 1000’s of people descending to our beautiful town and beaches. Before the early 1900’s everything came in glass bottles or jars. At this time, it was common for people to discard their unwanted glassware into the sea, thus creating these fascinating ocean gems we find today.
How are items packaged?

All items are beautifully presented in luxury branded FCS® certified jewellery boxes. 

Your order will arrive in a plastic free cardboard postal box, with custom designed tissue inside keeping your jewellery secure. 

Most orders fit comfortably through standard letterboxes too!

All packaging is recyclable. Help protect our oceans.
Caring for your jewellery

Silver will tarnish and dull over time, it is a natural process caused by oxidisation. Some activities can speed up the process however, there are some certain steps you can take to keep your jewellery looking sparkling and shiny.

Prevention is the best solution, it’s worth investing in a silver polishing cloth and regularly buff over your pieces to avoid excessive build up and darkening. When not wearing your jewellery please keep in a sealed air tight box. It is recommended that you do not wear your jewellery in chlorinated water and be sure to take off whilst using cleaning products. Never apply beauty products i.e. perfume and lotions to areas where jewellery will touch the skin as these will all enhance the speed of oxidisation.

You can enhance the vibrance of your glass by blotting a tiny tiny amount of coconut oil onto it’s surface. This will not harm the glass or silver, it will just give it a nice glow as if it’s just been collected from the sea.
What kind of chain do you use?

All my necklaces are made from super strong, durable, sterling silver Belcher chain. Named after a bare knuckle boxer “Jim Belcher” from the 18th Century.

All necklaces are then fastened with a lobster clasp. Simple and sturdy, these claw shaped clasps open and close with the aid of a “sprung trigger” making sure you won’t lose your pendant.
What length of chain should I get?

That is a very good question! Please look at the image below to see what length of chain you would prefer. The average length is 18”.
Each pendant is designed to stay on its original chain to avoid losing / dropping the glass or gemstone on the floor.
If you change your mind on the length you have chosen, no problem. Pop over a little message and we can swap it to your desired length. Return postage is to be paid by the customer.
How do I wear my thread earrings?

Simply place the end just the same as a normal stud and thread through to your desired length. Super comfortable, lightweight, secure and adjustable! What more do you want?

Please note these are not recommended for people with stretched ears.
How do I measure my ring size?

Your fingers change all the time depending on many different factors, so it is always worth going to a professional jewellers to get measured. 

Alternatively, you can select 'send me a free ring sizer' front the menu when adding the product to your basket.
Are the products pictured the actual products I will receive?

Yes! The product images for all sea glass items will be the exact products you will receive. As gemstones are natural they will vary slightly in colour, pattern and texture but will be almost identical. Model images are there for example only.
Which payment methods do you accept?

All payments checkout through Stripe or PayPal, which is safe, secure and easy. Don’t have a PayPal account? No problem, you can check out as a guest without signing up. PayPal accepts all major credit and debit cards from Visa, Mastercard, American Express and discover. 

Alternatively, you can visit my open studio to shop in store

The Sea Glass Studio, Jubilee Wharf, Penryn, Cornwall, TR108FG

Please note opening times vary, sometimes I'll be at the beach searching for sea glass...  
Can I order outside of the UK?

Sure! Everywhere except Australia. Nothing personal just the rules…
How do I redeem a Gift Card?

Simply enter your unique voucher code on your gift voucher at checkout. 
Where is my order?

All orders are sent via Royal Mail tracked 24, unless they have been upgraded to special delivery or international signed for. Please allow 3-5 working days for your order to be dispatched. If your parcel has not turned up or you would like to know your tracking code please send an email to hello@sadiejewellery.co.uk
How long will it take for a custom order?

Orders will be completed within 2 weeks from payment. Please understand that there sometimes can be a delay around busy periods. You will be notified if this is the case. If you needed something by a specific date, please let me know. There will always be something I can do 
I'd like to stock your jewellery! Who do I need to talk to?

Cool! If you head over to the contact page and fill out the form with subject ‘stocking Sadie Jewellery’ we’ll get back to you as soon as possible to discuss!